Return & Refund Policy

Last updated: July 2026

1. Return Eligibility

Returns are accepted within 7 days of delivery. To qualify for a return, the wig must be in its original, unused condition: the lace must be intact and uncut, there must be no signs of wear, styling products, or odors, and all original packaging and accessories must be included. Any wig showing evidence of having been worn, brushed, washed, or altered will not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Wigs that have been worn, brushed, styled, or washed
  • Custom-made or personalized wigs (made to your specifications)
  • Clearance, final sale, and promotional items marked as non-returnable
  • Accessories such as wig caps, adhesives, and care products once opened

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Email us at services@abachair.com within 7 days of receiving your order.
  2. Include your order number, the item you wish to return, and the reason for the return.
  3. Our team will review your request and provide a Return Authorization (RMA) number if approved.
  4. Ship the item back within 3 days of receiving your RMA, using a trackable shipping method.
  5. Share the tracking number with us so we can monitor the return.

Returns sent without prior authorization will not be processed.

4. Refund Process

Once your return is received, our team will inspect the item within 3-5 business days. If the return is approved, your refund will be processed to your original payment method within 5-10 business days. You will receive an email confirmation once the refund has been issued. Please note that your bank or card issuer may require additional time to post the refund to your account.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or we shipped the wrong product. In those cases, ABAC Hair will cover the return shipping cost and provide a prepaid return label. We recommend using a trackable shipping service (such as DHL, FedEx, or registered airmail) and retaining your receipt until the refund is confirmed.

6. Damaged or Incorrect Items

If your wig arrives damaged, defective, or is not what you ordered, please contact us within 24 hours of delivery. Include clear photos or videos showing the issue. We will arrange a replacement or full refund at no cost to you, including return shipping.

7. Exchanges

If you would like to exchange your wig for a different color, length, or style, please follow the return process above and place a new order for your desired item. This ensures the fastest turnaround. If the replacement item is out of stock, we will notify you promptly with restock timelines.

8. Contact

For any questions about returns or refunds, please email services@abachair.com. We aim to respond within 24 hours on business days.

This policy is provided by SunPeak International Limited, operator of ABAC Hair.