Shipping Information
Last updated: July 2026
1. Processing Time
All orders are processed within 1-3 business days (Monday through Friday, excluding Hong Kong public holidays). You will receive a confirmation email once your order has shipped. During peak periods, processing may take up to 5 business days — we will notify you if this applies to your order.
2. Shipping Time
Delivery times vary by destination. Below are estimated transit times after your order has been processed:
- North America: 5-10 business days
- Europe: 5-12 business days
- Asia Pacific: 3-7 business days
- Australia & New Zealand: 7-14 business days
- Middle East & Africa: 7-15 business days
- South America: 10-20 business days
3. Shipping Methods & Carriers
We partner with premium international carriers to ensure safe and timely delivery:
- DHL Express (recommended for fastest delivery)
- FedEx International
- Registered Airmail (available for select destinations)
All shipments include tracking. Express shipping upgrades are available at checkout for most destinations.
4. Shipping Costs
Free worldwide shipping is available on all orders over $500 USD. For orders below $500, shipping costs are calculated at checkout based on destination and selected carrier. The exact shipping fee will be displayed before you complete your purchase.
5. Customs & Duties
International orders may be subject to import duties, taxes, and customs clearance fees. These charges are the responsibility of the recipient and vary by country. ABAC Hair cannot predict or control these fees. We recommend checking with your local customs office before placing your order. If a package is refused at customs and returned to us, return shipping costs and any customs fees will be deducted from your refund.
6. Tracking Your Order
You will receive a tracking number via email once your order has shipped. You can track your package on the carrier’s website or through our Track Order page. If your tracking shows no movement for more than 5 business days, please contact us at services@abachair.com and we will investigate.
7. Lost or Delayed Packages
If your package is lost in transit, we will work with the carrier to locate it. If the package cannot be located within 14 business days of investigation, we will offer a replacement or full refund. ABAC Hair is not responsible for packages delayed due to customs processing, extreme weather, or other force majeure events beyond our control.
8. Address Changes
Please ensure your shipping address is correct at checkout. If you need to change your address, contact us within 2 hours of placing your order. Once an order has been processed, address changes may not be possible. ABAC Hair is not responsible for packages delivered to an incorrect address provided by the customer.
9. Contact
For any shipping questions, please email services@abachair.com. We aim to respond within 24 hours on business days.
This policy is provided by SunPeak International Limited, operator of ABAC Hair.